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Women Veterans Health Care

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Trust her to find answers

 

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Calling all women who served in the United States Military.  Do you know your Veteran status?  Do you have a Veteran ID card?  Do you receive any benefits from the VA, like the GI Bill?  Do you receive health care benefits from VA?  If you do not know the answers to these questions Department of Veterans Affairs (VA) established a call center just for you.

The Women Veterans Call Center (WVCC) answers questions and responds to concerns from women Veterans, their families, and caregivers across the nation about VA services and resources.  The call is free, and you can call as often as you like until you have the answers to your questions.  The hours of operation are Monday through Friday 8:00 a.m. to 10:00 p.m. ET and Saturday, 8:00 a.m. to 6:30 p.m. ET.

She’s your guide to VA.

The Women Veterans Call Center is staffed by knowledgeable VA employees who provide information about benefits, eligibility and services specifically for women Veterans.  All the representatives at the Women Veterans Call Center are women, and many are Veterans themselves that can relate to women Veterans, their families and friends.

The Call Center staff is trained to answer questions and provide personalized information about claims, education, and health care, as well as information about VA cemeteries and survivors’ benefits.  If there is an urgent matter, the Women Veterans Call Center can connect women Veterans with the National Call Center for Homeless Veterans or the Veterans Crisis Line.

In addition to linking women Veterans to information, the Women Veterans Call Center makes direct referrals to Women Veteran Program Managers (WVPM) located at every VA Medical Center.  The Women Veteran Program Manager helps the woman Veteran coordinate services.

What will happen when I call the WVCC?

 

  • You will be connected to a trained VA staff member
  • Call Center staff will conduct a brief screen to assess your needs
  • Women Veterans will be provided personalized information regarding health care services, VA benefits and services over the phone, and a package of information will be sent to their home
  • You can call for yourself or a women Veteran you know
  • The call is free and confidential
  • Contact information will be requested so staff may follow-up

 

Over 58,000 women Veterans served.

VA has found that women Veterans underutilize VA care, largely due to a lack of knowledge about VA benefits and available services and their eligibility for them.  In response, the Call Center contacts women Veterans to let them know about the services they may be eligible for.  From April 2013 to April 2014 the Call Center received over 9,600 incoming calls and made over 93,000 outbound calls.  The WVCC receives, on average, 45 calls per day and makes, on average, 500 calls per day.

Womens Veterans Call Center Poster, 2014

Dimensions: 11x17", (495 KB, PDF) 8.5x11", (360 KB, PDF)
16:9", (880 KB, PDF)
Image of Women Veterans Call Center Poster

In addition to receiving calls, WVCC reaches out to women Veterans to let them know about the services they may be eligible for, and they help connect them to benefits they deserve. 

What will happen when I receive a call?

 

  • A trained WVCC staff member will identify themselves as working for the VA and ask if it is a good time to talk
  • She will then ask if you are aware of your eligibility for benefits
  • Women Veterans will be provided with information regarding health care services, VA benefits and services available over the phone, and a package of information will be sent to their home
  • Contact information will be requested so staff may follow-up

 

Women Veterans Call Center Business Card, 2014

Dimensions: 3x2.5'', (305 KB, JPG)

Women Veterans Call Center Business Card

Frequently Asked Questions

1. Who can use the Women Veterans Call Center? 

Any women Veteran or person that has questions about services and benefits available to women Veterans in the VA.

2. Can I call the Women Veterans Call Center if I am not registered with VA or enrolled in VA health care?

Yes, any women Veteran can use the Women Veterans Call Center, even if you are not registered with the VA or enrolled in VA health care.

3. How do I know when I should call the Women Veterans Call Center?

You should call the Women Veterans Call Center if you have any questions about VA services or health care available to women Veterans.  You may also call the Women Veterans Call Center if you have concerns about your current VA health care services.

4. How would I know if I am considered a Veteran?

You may be considered a Veteran if you served on active duty in the armed forces of the United States and was discharged or released under conditions other than dishonorable.  You do not need to have wartime or combat experience to be considered a Veteran.

5. How do I use the Women Veterans Call Center service?

Simply call 1-855-VA-Women (1-855-829-6636) to be connected with a Women Veterans Call Center representative.  The hours of operation are Monday through Friday 8:00 a.m. to 10:00 p.m. ET and Saturday, 8:00 a.m. to 6:30 p.m. ET.

6. Is there a cost to call the Women Veterans Call Center?

No.  The telephone number is a free service.

7. Who answers my call to the Women Veterans Call Center?

VA contact representatives are women, and some representatives are Veterans.  All representatives are trained to provide information as it relates to services and benefits available to women Veterans.

8. Can I contact the Women Veterans Call Center if I am already receiving care in the VA?

Yes.  If you prefer, the Women Veterans Call Center representative can help coordinate care with your regular health care providers by connecting you with the Women Veteran Program Manager at the VA Medical Center closest to you.

9. What happens when I call the Women Veterans Call Center?

When you call the Women Veterans Call Center, you will receive direct assistance from a trained VA contact representative.  Representatives are here to assist you with your questions, concerns and provide you with resources.  The contact representatives will work with you to provide you with the best course of action.  To better serve you, they may ask for information such as your name, telephone number and your address.  Contact representatives can provide direct referrals for VA services and help fast-track appointments with a Women Veterans Program Manager.

10. Why should I enroll for VA health care benefits?

Women Veterans should enroll for health care benefits to ensure they receive the comprehensive benefits package offered through VA’s national health care system.  VA offers comprehensive medical care, including any necessary medical outpatient and inpatient services.

Veterans can apply for VA health care enrollment by completing VA Form 10-10EZ, which takes about 15 minutes.  VA will then process the online or mail-in application.  The 10-10EZ can be obtained by call the Women Veterans Call Center at 1-855-VA-Women (1-855-829-6636).  You may also visit or call any VA health care facility or Veterans benefits office.  Please visit the Resource Locator at  http://www.va.gov/landing2_locations.htm to find the facility nearest you.

11. What VA health care resources are available to women Veterans?

The VA provides a full continuum of health care, including comprehensive primary care (care for acute and chronic illness and gender-specific care), specialty care, mental health care, disease prevention and screening, emergency care, and women’s health specialty care (e.g., advanced breast and gynecological care, maternity care, and some infertility treatments).  In addition, VA offers services such as inpatient medical/surgical/mental health care, physical rehabilitation, substance abuse treatment, long-term care, and pharmacy benefits.  For more information on VA services provided to women Veterans, call 1-855-VA-WOMEN (1-855-829-6636).

12. What are the most common reasons people call in to the Call Center?

To learn about benefits and eligibility and to discuss issues they face such as homelessness, maternity care, Military Sexual Trauma, and environmental exposures.

13. Do you have issues you cannot resolve over the phone?  If so, what is the process for addressing those issues?

At times, there are issues that the Call Center cannot immediately resolve.  In those cases, we research the best course of action/locate the appropriate resources, and call the Veteran back to help her address her issues and concerns.